ji18 Privacy Policy

Ji18 ("ji18", "we", "us", or "our") operates the online casino and sports betting platform available at ji18.org (the "Platform"). This Privacy Policy describes how ji18 collects, processes, stores, and protects personal information relating to individuals who access or use the Platform, including registered players and visitors to the ji18 website.

Ji18 is committed to handling personal data responsibly and in compliance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA) of the Philippines, its Implementing Rules and Regulations, and any other applicable data protection legislation. Where applicable, ji18 also adheres to the data-handling obligations imposed by PAGCOR and related gaming regulatory frameworks.

By registering a ji18 account, depositing funds, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein. If you do not agree with this Policy, you should not use the ji18 Platform.

For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, ji18 is the personal information controller with respect to the personal data collected from Platform users. Ji18 determines the purposes and means by which your personal data is processed in connection with the operation of the Platform.

Where ji18 engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification services, or cloud infrastructure providers — those providers act as personal information processors under agreements that bind them to handle data only in accordance with ji18's instructions and applicable law.

All inquiries relating to the exercise of data subject rights, data correction requests, and privacy complaints should be directed to ji18 using the contact details set out in Section 14 of this Policy.

Ji18 collects personal data through different channels and at different stages of your interaction with the Platform. The categories of personal data we process are set out below.

When you create a ji18 account, we collect the information you provide, including: full legal name, email address, date of birth (for age verification), home address, contact number, and your chosen account credentials. This information is required to create and manage your account. Accounts cannot be created without providing this data.

As required by applicable gaming regulations and anti-money laundering obligations, ji18 may request copies of identity documents — such as a PhilSys National ID, passport, driver's license, UMID, SSS ID, or voter's ID — and proof of address documents. This data is used strictly for KYC (Know Your Customer) verification purposes.

Ji18 records deposit and withdrawal transactions, payment method details (such as the GCash mobile number, PayMaya account reference, or bank account details linked to your ji18 wallet), transaction amounts in PHP, timestamps, and payment status information. Ji18 does not store full card numbers or online banking passwords.

Ji18 records your game sessions, bet history, wagering amounts, game outcomes, and bonus usage across all sections of the Platform — including the casino, bingo rooms, slot library, and esports betting markets.

Ji18 automatically collects technical information when you access the Platform, including: IP address, browser type and version, device type and operating system, session timestamps, pages visited, and referring URLs. This data is used for security monitoring, fraud prevention, and Platform performance optimization.

When you contact ji18 support via live chat, email, or any other channel, we retain records of those communications — including your queries, our responses, and any attachments — for support quality assurance and dispute resolution purposes.

Ji18 uses the personal data we collect for the following specific purposes:

• Account Creation and Management: To register your ji18 account, authenticate your login, and maintain your account settings, preferences, and balance.
• Age and Identity Verification: To verify that you meet the minimum age requirement of 21 years and to confirm your identity as required by PAGCOR and applicable gaming regulations.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment channels in Philippine Peso.
• Regulatory Compliance: To comply with ji18's obligations under applicable Philippine gaming law, anti-money laundering (AML) regulations, and tax reporting requirements.
• Fraud and Security: To detect, investigate, and prevent fraudulent transactions, account abuse, prohibited conduct, and unauthorized access to the Platform.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance through the ji18 support channels.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behaviour and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Platform Improvement: To analyze usage data in aggregate to improve game selection, website performance, and the overall user experience on the ji18 Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and Platform updates — subject to your communication preferences and opt-out rights described in Section 11.

Ji18 processes personal data on one or more of the following legal bases as recognized under the Data Privacy Act of 2012 and its Implementing Rules:

• Contractual Necessity: Processing is necessary to perform the ji18 Terms and Conditions agreed between you and ji18, including account management, payment processing, and game delivery.
• Legal Obligation: Processing is required to comply with legal obligations imposed on ji18 by PAGCOR, anti-money laundering legislation, tax authorities, and other applicable Philippine regulatory bodies.
• Legitimate Interests: Processing is necessary for the legitimate interests of ji18 — including fraud prevention, security monitoring, responsible gaming oversight, and Platform improvement — provided those interests are not overridden by your data protection rights.
• Consent: Where ji18 relies on your consent as the legal basis for processing — in particular for optional marketing communications — you may withdraw that consent at any time by contacting the ji18 support team or by using the opt-out mechanism provided in marketing emails.

Cookies are small text files placed on your device by the ji18 website to store information about your session, preferences, and interaction with the Platform. Ji18 also uses similar technologies such as local storage and session tokens.

• Essential Cookies: Required for the Platform to function. These include session authentication tokens and security cookies. You cannot opt out of these without preventing access to the Platform.
• Functional Cookies: Used to remember your preferences, such as language settings and game lobby view configurations.
• Analytics Cookies: Used to collect aggregate, anonymized data about how users interact with the Platform — page visits, session duration, navigation paths — to help ji18 improve performance and usability.
• Security Cookies: Used to detect suspicious login activity, prevent cross-site request forgery, and protect your account from unauthorized access.

You may control non-essential cookie usage through your browser settings. Most browsers allow you to view, block, or delete cookies stored on your device. Note that disabling certain cookies may impair Platform functionality, including the ability to maintain your login session. Ji18 does not use third-party advertising cookies to track your activity across other websites.

Ji18 does not sell, rent, or trade your personal information to third parties for their own commercial purposes. Ji18 may share your personal data in the following limited circumstances:

Ji18 engages third-party service providers to perform functions on its behalf, including payment gateway operators (GCash, PayMaya, BPI, BDO, Metrobank), identity verification services, cloud hosting infrastructure, customer support software, and analytics platforms. These providers process personal data only under ji18's instruction and are bound by data processing agreements that require them to maintain appropriate security measures and comply with applicable Philippine law.

Ji18 works with third-party game software providers whose titles appear in the Platform's casino, slot, bingo, and esports sections. These providers may receive limited technical and gameplay data necessary to deliver their games — such as session identifiers and bet amounts — but do not receive identifying personal information such as your full name, address, or payment details unless specifically required for dispute resolution.

Ji18 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), law enforcement agencies, or courts of competent jurisdiction when required to do so by Philippine law, regulation, legal process, or governmental request. Ji18 will, where legally permissible, notify affected users of such disclosures.

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of ji18's assets, personal data held by ji18 may be transferred to the acquiring entity as part of that transaction, subject to the same privacy protections described in this Policy. Ji18 will notify affected users of any such transfer that materially affects how their data is processed.

Ji18 implements technical and organizational measures designed to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption in Transit: All data transmitted between your browser and the ji18 Platform is protected by Transport Layer Security (TLS) encryption.
• Password Security: Account passwords are stored using industry-standard one-way hashing algorithms. Ji18 staff cannot view your raw password — only you know it.
• Access Controls: Access to personal data within ji18 is restricted to authorized personnel on a need-to-know basis, governed by role-based access control policies.
• Session Security: Ji18 monitors active sessions for anomalous behavior and may trigger re-authentication or account review when suspicious activity is detected.
• Security Audits: Ji18 conducts periodic security reviews and vulnerability assessments to identify and remediate potential weaknesses in the Platform's data protection posture.

While ji18 takes its data security obligations seriously, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your ji18 account credentials and for notifying the support team immediately if you suspect unauthorized access to your account. Do not use your ji18 password for any other website or service.

Ji18 retains personal data only for as long as it is necessary to fulfill the purposes for which it was collected, or as required or permitted by applicable Philippine law. The following retention periods apply as a general guide:

Following the expiry of applicable retention periods, ji18 will securely delete or anonymize personal data. Where anonymization is technically infeasible, data will be placed in a restricted archive accessible only for regulatory audit purposes.

Under the Data Privacy Act of 2012, you have the following rights in relation to the personal data ji18 holds about you. To exercise any of these rights, contact the ji18 support team using the details in Section 14. Ji18 will respond to verified requests within 15 business days.

With your consent, ji18 may contact you via email or in-Platform notifications about bonuses, promotions, new games, and other ji18 Platform updates relevant to Filipino players.

You may withdraw consent for marketing communications at any time by: (a) clicking the unsubscribe link in any marketing email; (b) updating your notification preferences in your ji18 account settings; or (c) contacting the ji18 support team directly. Opt-out requests are processed within 5 business days.

Withdrawing consent for marketing communications will not affect essential transactional communications — such as deposit confirmation, withdrawal processed, account security alerts, and system notifications — which are sent regardless of marketing preferences as they are necessary for the operation of your account.

The ji18 Platform is strictly intended for individuals who are 21 years of age or older. Ji18 does not knowingly collect personal data from persons under 21 years of age.

If ji18 discovers that personal data has been collected from an individual who is under 21, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe that a minor may have created a ji18 account should contact the support team immediately so that appropriate action can be taken.

Ji18 may update this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, or our data processing practices. When material changes are made, ji18 will notify registered users via the email address associated with their account or by a prominent notice on the Platform prior to the change taking effect.

The "Last updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically to stay informed about how ji18 protects your personal information. Your continued use of the ji18 Platform following the posting of an updated Policy constitutes your acceptance of the revised terms.

If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or want to raise a data protection concern, please contact the ji18 Privacy team:

Ji18 serves registered players across the Philippines — from Manila, Quezon City, and Makati in Luzon, to Cebu and the Visayas, to Davao and the rest of Mindanao. Our support team handles privacy inquiries from all regions in English and Filipino English.